AIR MILES - New Rewards

Help

Contact Information

A lot has changed in our new Merchandise Rewards Catalogue, and we want to help you feel at home in our new space! If you’re having trouble with the site, we’ve got resources below to give you a hand.

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In Toronto
416-226-5171

Canada & USA
1-888-AIR-MILES (1-888-247-6453)

Locations
Atlantic Canada
Newfoundland
All other provinces

Monday to Friday
9:00 a.m. – 7:00 p.m. local time
9:30 a.m. – 7:00 p.m. local time
8:00 a.m. – 7:00 p.m. local time

Saturday
9:00 a.m. – 6:00 p.m. EST
9:00 a.m. – 6:00 p.m. EST
9:00 a.m. – 6:00 p.m. EST

French speaking Specialists are available until 7 p.m. ET Monday to Friday and all-day Saturday.

Our automated phone system is available for:
  • Checking your Account balance
  • Ordering new or replacement Cards
  • Changing your PIN

Merchandise Catalogue features

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Track order progress

Keep tabs on your Rewards every step of the way using our progress meter. To see your order status, just sign in and find your Reward in the My Orders section.

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Simplified checkout

Every minute you spend entering information at checkout is another minute you go without your awesome Reward! That’s why we’ve made the process simple, secure and easy to use.

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Looking for more Rewards?

We’re still trying to get set up – unfortunately, our full Rewards Catalogue, including Travel, Events & Attractions, and some others, have not yet been added to the Catalogue. You can find more Rewards here.

FAQs

Absolutely! Once you've added your Reward to the cart and are ready to "Go to checkout," you’ll be asked to verify the shipping address. Select the option to click "Ship to a different address" and fill out the required information. We cannot ship Rewards to PO Boxes or rural routes, and all addresses need to be within Canada.

No. Though, most of our Dream Rewards include free shipping, if there is a charge for shipping you will need to use a major credit card to cover the cost.

If you have not received your order within the shipping time posted on your Reward or received the wrong item, please contact us and one of our Customer Care agents will help resolve the issue. To get in touch with us, scroll to the bottom of the screen and click Contact us!

Delivery will vary based on the nature of the request. We will advise you of the delivery timelines for your Requested Reward along with your quote. In most cases, Rewards and event tickets will be received within four (4) weeks.

Shipping will be included in the number of Miles quoted to you. Rewards can only be shipped within Canada. Click here for a full list of terms and conditions for this service.

These are terms we use at AIR MILES to describe the particular stages of shipping for your Dream Reward. If the shipping details are showing as unavailable, this may be for the following 2 reasons:

  • The Reward has not yet left our warehouse or the Reward has not been shipped by traceable mail (not all of our Merchandise can be tracked).
  • Some of our Rewards are not stored or shipped by our merchandise warehouse, so if you see “Drop Ship,” this just means that the Reward is being sent directly from the supplier. In either situation, the delivery time for Dream Rewards is typically within four (4) weeks.

The manufacturer’s contact information as well as warranty coverage should be included in the packaging, but if you can’t find it, you can contact the manufacturer directly or visit their website for more information. If something happens to your product and it is still covered under the manufacturer’s warranty, you can contact the manufacturer to make a claim.

Unless otherwise stated on the product page, our aim is to ship Merchandise Rewards within four (4) weeks from the date your order was placed. These Rewards will be delivered via standard shipping using common Canadian carriers. Normal delivery hours are Monday to Friday, 9:00 to 5:00, local time.

With Certificate Rewards, our aim is to ship them within three (3) weeks from the date your order was placed.

For more specific shipping information, please review the “Shipping Details” tab on your desired Merchandise or Certificate Reward’s product page.

Travel Certificates (valid with Marlin Travel, Transat Travel, Travel Plus, Trip Central, Voyages Transat and Club Voyages) are shipped via courier within three (3) business days of the order date at no additional cost to the Collector. A signature is required upon delivery.

To assist in a seamless fulfillment process, we ask that Collectors please ensure their shipping and email addresses are up to date.