How can I see the number of AIR MILES Cash Miles I have?
All you need to do is sign in with your Collector Number and PIN, and your AIR MILES Cash and Dream Account balances will be displayed at the top of the page, right under your name.
How do I set the Reward Miles preference for my AIR MILES Cash and Dream Accounts?
Changing the preference of Miles deposited in your AIR MILES Cash and Dream Accounts couldn’t be easier!
Click on the Get Miles tab and select Set your preference. You can then set up or change the balance preference for your Miles by moving the preference slider from 0% to 100%, towards either your Cash or Dream Accounts. Once set, click the Set my preference button, verify your email address and then click Finish. Your future Miles will now be added to your accounts the way you want.
Your preference can be changed as many times as you like, and the change will take effect at 3:00 a.m. ET the following day. For more information or to set your preference, click here.
What are AIR MILES Cash Miles?
When you have Reward Miles in your AIR MILES Cash Account, you can instantly use these Cash Miles in-store on everyday purchases at participating Partners. 95 Cash Miles is the equivalent of $10 towards your purchases and can be used at checkout, in $10 increments, up to $750/per Collector Cash Account per day. AIR MILES Cash Miles transactions exclude gift cards and near-cash products (i.e. pre-paid credit cards). Some exceptions may apply.
You can also use your AIR MILES Cash Miles towards Online Cash Rewards, available from participating Partners, up to $750/per Collector Cash Account per day. Great for shopping in-store or online at a variety of Partners, you can get Online Cash Rewards for yourself or to share with friends and family. Some exceptions may apply. Click here for AIR MILES Cash Terms and Conditions.
To start using AIR MILES Cash Miles, set up the preference slider by clicking the FAQs tab and selecting Set balance preference. Doing this will allow you to begin collecting Miles into your Cash Account. Although Miles cannot be transferred between Cash and Dream Accounts, you can change your preference as many times as you like. To set your preference, click here.
How can I use my AIR MILES Cash Miles in-store at participating Partner locations?
While at checkout, show your AIR MILES Card and let the cashier know you would like to use Cash Miles towards your purchase. You need to spend a minimum of $10 before tax; then you can use 95 Cash Miles, which is the equivalent of $10 towards your purchases. Miles can be used in $10 increments, up to $750 per Collector Cash Account per day. Some exceptions may apply. Click here for AIR MILES Cash Miles Terms and Conditions.
For added protection, Collectors are encouraged to “lock” their Cash Accounts.
While your Account is locked, you won’t be able to use Cash Miles in-store. However, you can still get Miles using your AIR MILES Card or with the AIR MILES App, even when the Account is locked.
If you have the AIR MILES App, you can unlock your Account in seconds prior to using Cash Miles in-store, or by visiting www.airmiles.ca/cashlock and signing into your profile with your Collector Number and PIN. Collectors can also unlock their Accounts using our automated phone system.
To protect your AIR MILES Cash Account, visit our Self-Serve Tools page and select Lock Cash Account; for a shortcut to the page, click here.
What is an Online Cash Reward or eVoucher and how do I order one?
An AIR MILES Online Cash Reward or eVoucher is like a virtual cash coupon. It’s great for shopping online or in-store at participating Partners. Starting at 95 Cash Miles, which is the equivalent of $10 towards your purchases, you can get up to a maximum of $750 in Online Cash Rewards or eVouchers for yourself or to share with friends and family.
To order one, sign into your profile with your Collector Number and PIN. Then click Browse Cash Partners and select eVouchers.
Once you've made your choice and completed your order, we’ll send you two emails: one confirming your order and the other containing a link that will direct you to your Reward.
I lost or didn’t receive my AIR MILES Online Cash Reward or eVoucher, what can I do?
If you've lost or haven't received your Online Cash Reward, and you're within 12 months of the original order, you can have it re-sent to you.
To do this, sign into your profile with your Collector Number and PIN. Click Your profile, located at the top right-hand corner of the page, and select View transactions. Your statement will automatically display the last 31 days of transactions; to see dates further back, click on View statements from the drop-down menu. Once you've found the missing Online Cash Reward order, click to re-send and follow the prompts.
We also recommend, if possible, that you use an alternate email address when re-sending Online Cash Rewards – and be sure to check your junk mail folder in case it has been sent there by mistake.
How can I keep my AIR MILES Cash Account safe?
One of the features of your AIR MILES Cash Account is being able to lock and unlock your Cash Account whenever you want.
For extra protection, Collectors are encouraged to lock their Cash Account. While Cash Accounts are locked, no AIR MILES Cash Mile redemptions are possible, but Collectors can still get Miles on their purchases. Collectors who choose to lock their Cash Account can unlock it in seconds prior to conducting an in-store Cash Miles redemption by using the PIN associated with their Account online, or by using the AIR MILES App or our automated phone system.
To lock your Cash Account, visit our Self-Serve Tools page and select Lock Cash Account; for a shortcut to the page click here. Please ensure the email address we have on file for you is up-to-date so that you will receive AIR MILES Cash Miles confirmation notifications.
Can I transfer Miles between my AIR MILES Cash and Dream Accounts?
AIR MILES Reward Miles cannot be transferred between your Cash and Dream Accounts. However, you can change your preference as many times as you like.
You can set up or change the deposit ratio for your Miles by moving the preference slider from 0% to 100% towards either your Cash or Dream Accounts. Once set, future Miles will be added to your accounts the way you want. If you change your mind, simply sign back into airmiles.ca and use the preference slider to change the ratio. For more information or to update your preference, click the FAQs tab and select Set balance preference, or click here.